Fiesta Reviews

The Fiesta Plate Pal Perks Loyalty Program is a rewards program offered by Fiesta Factory Direct. Customers participating in the program earn points for every dollar spent on Fiesta products. These points can be redeemed for exciting rewards. Special discounts are also offered at each tier achieved during a calendar year. The points system works as follows: 1 point is earned for every $1 spent. The reward tiers are Coaster (0-249 points), Salad Plate (250-399 points), Luncheon Plate (400-499 points), and Dinner Plate (500 and up points). Each tier offers a one-time discount code ranging from $5 off to 25% off. The rewards are redeemable at Fiesta Factory Direct only and expire 1 year after they are earned.

The website fiestafactorydirect.com has a $4.95 Handling Fee on all website and phone orders. This fee applies to all orders, including those eligible for free shipping. The handling fee will not be applied to returns/replacement orders. The shipping rate is calculated by order weight and shipping zone. This is calculated at the time of checkout. Shipping rates may be changed at any time due to the constant fluctuations in shipping charges and fuel surcharges. Once an order has shipped, delivery in 3 to 5 business days for standard ground shipping can be expected. Business days are Monday-Friday (excluding Holidays).

The price range for Fiesta Dinnerware typically falls between $20 and $40. However, prices can vary depending on the specific product, retailer, and any ongoing sales or discounts. For instance, a 12-piece classic dinnerware set is listed at $139.99. During certain events like the Fiesta Tableware Company Tent Sale, items can be discounted at 57-83% off the retail sale suggested price. Please note that these prices are subject to change and it's always a good idea to check the latest prices from the retailer.

Fiesta Factory Direct uses Secure Socket Layering (SSL) technology to encrypt your credit or debit card information, including the account number, while it is transmitted over the Internet between your computer and their website servers. SSL is an industry standard technology for secure online transactions. This ensures that your payment information is secure when you make a purchase from their site. If you have any issues or questions, you can contact their customer service by phone or email. They are available Monday - Friday from 9AM - 4PM. Please note that they are not able to change any orders, so if you need to make a change, you should email the order number and URGENT to their customer service email.

At FiestaFactoryDirect.com, customers have 60 days from the date of purchase to return items for exchange or refund. To make a return, customers need to repack their order, include the order number and the reason for the return, insure the package, and send it to: Fiesta Tableware Company Attn: eComm Returns 672 Fiesta Drive Newell, WV 26050 USA. The order number must be inside the return. The value of the merchandise and any taxes charged will be refunded. If customers would like to exchange for something different, they should include in the box exactly what they would like to exchange for. Shipping charges are non-refundable.

For shipping, orders received by 2pm Eastern Time Zone are estimated to be shipped by the next business day. Once the order is shipped, customers will receive a tracking number in their email. Shipping times are business days. The order cut off time is 2pm Eastern Time Zone. Orders placed after 2pm Eastern Time Zone will be processed the next business day. Customers can expect delivery in 3 to 5 business days for standard ground shipping. Business days are Monday-Friday (excluding Holidays). A $4.95 Handling Fee is imposed on all website and phone orders. This fee applies to all orders, including those eligible for free shipping. The handling fee will not be applied to returns/replacement orders.

The phone number for FiestaFactoryDirect.com is (304) 387-1300. For customer service inquiries, they can also be reached at customerservice@fiestafactorydirect.com. Their customer service hours are Monday - Friday 9AM - 4PM. Please note that response times may vary, especially during peak periods.